External App Vendor Contacts for Support

Visit HSU's Academic Technology Guides for detailed tutorials on the following supported tools:

 

Ally

User Guides
Canvas Support Form
Phone: 707-826-3633 (local support)

Analytics Beta

Canvas Support Form
User Guides
Phone: 707-826-3633 (local support)

Attendance (Roll Call)

Vendor: Instructure
Website: https://canvas.humboldt.edu/ (click “Help” on the left navigation)
User Guides & FAQs
Phone: 1-866-746-3015

Badgr

User Guides
Canvas Support Form
Phone: 707-826-3633 (local support)

Canvas Commons

Vendor: Instructure
Website: https://canvas.humboldt.edu/ (click “Help” on the left navigation)
User Guides & FAQs
Phone: 1-866-746-3015

Cengage Learning

Vendor: Cengage Learning
Website: http://www.cengage.com/
FAQs
User Guide
Phone: 1-800-354-9706

Cerego

Vendor: Cerego LLC
Website: https://support.cerego.com/hc/en-us
Support e-mail: support@cerego.com
User resources
Phone: 415-518-3926

Chat

Vendor: Instructure
Website: https://canvas.humboldt.edu/ (click “Help” on the left navigation)
User Guides/FAQs
Phone: 1-866-746-3015

Clickers

Vendor: Turning Technologies
Website: https://www.turningtechnologies.com/
Help Desk Support Form
Phone: 1-866-746-3015

Macmillan Higher Education

Vendor: Macmillan Learning
Website: http://www.macmillanlearning.com/
Phone: 1-800-936-6899

McGraw-Hill Connect

Vendor: McGraw-Hill
Website: connect.mheducation.com
User Guides/FAQ
Phone: 1-800-331-5094

NBC Learn

Vendor: NBC
Website: http://www.nbclearn.com/
User Guides/FAQ
Phone: 1-877-622-7502

Norton (W. W. Norton)

Vendor: WW Norton
Website: https://wwnorton.com/help
User Guides/FAQ
Phone: 1-212-354-5500

Pearson MyLab and Mastering

Vendor: Pearson Education
Website
Support Form  (Product name: “mylab” or ”mastering”)
User Guide
Phone: 1-800-677-6337

Pearson Revel

Vendor: Pearson Education
Website
Support Form  (Product name: “REVEL”)
User Guide
Phone: 1-800-677-6337

Sapling

Vendor: Macmillan Learning
Website
Support Form
User Guides/FAQs
Phone: 1-800-203-6755

SCORM

Vendor: SCORM
Website: https://scorm.com/
Support Form
User Guides/FAQs
Phone: 866-497-2676

Turnitin

Vendor: Turnitin
Website: turnitin.com
Help Desk Support Form
User Guides/FAQs
Phone: 1-866-816-5046

Twitter

Vendor: Twitter
Website: https://twitter.com
Help Desk Support Form
User Guides/FAQs
Phone: 1-415-222-9670

VoiceThread

Vendor: VoiceThread
Website: https://voicethread.com
Help Desk Support Form
Phone: (this vendor prefers online access by customers for support issues).

WileyPlus

 

Vendor: Wiley
Website: https://www.wileyplus.com/
Customer Support
Training Resources
Phone: 815-307-3706

Wiris Editor

Vendor: Maths for More
Website: www.wiris/editor
Support e-mail:  support@wiris.com
User Guides/FAQs
Phone: 1-877-888-7919

YouTube

Vendor: YouTube
Website: https://www.youtube.com
Help Desk Support Form 
User Guides/FAQs
Phone: 1-650-253-0000

Zoom

Vendor: Zoom
Websites: https://humboldtstate.zoom.us, https://zoom.us
Zoom Support Center
Help Desk Support Form
User Guides/FAQs
Phone: 1-888-799-0125